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Sales Policy

Customers in the USA and Canada: You may purchase products from us using any one of the following methods:

Order from our secure website,
from any of our authorized dealers, 
by phone (530) 823-7796,  by fax: (530) 823-8121
or by mail: Stellarvue, 11820 Kemper Road, Auburn, CA 95603

All our products carry a 30 day money-back guarantee and a two year warranty (below).  If for any reason, you are not completely satisfied with your purchase contact us for a return authorization. Just return the item(s) with the return authorization number marked clearly on the box, in new, undamaged condition, within 30 days of delivery for a refund, less any shipping and handling charges. Allow 3 weeks for the refund.

It would be unethical for us to resell used telescopes as new. Telescopes and mounts that are purchased and then returned are tested and then sold as used for a lower price. For this reason a 15% restocking fee is charged on the return of telescopes and mounts. Since SV telescopes and SV mounts are hand made, some are wait listed and require a deposit. See our wait list page for more information. 

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Customers outside of the USA and Canada: We do sell outside of the USA but not over this web site. This web site does not calculate shipping for overseas orders and we cannot accept foreign credit cards. To get a price quote e-mail us at mail@stellarvue.com. We will give you a price quote including postage and insurance. If you are interested in proceeding with the order, we will send you the information you will need to easily have the funds transferred to our bank.

STELLARVUE 
LIMITED WARRANTY FOR U.S.A. END PURCHASERS ONLY

Stellarvue (SV) warrants that each SV brand telescope and accessory shall be free from defects in materials and workmanship for two years from the date of purchase.  SV will repair or replace such product or part thereof, which upon inspection by SV is found defective in materials or workmanship.  As a condition to the obligation of SV to repair or replace such product, the product must be returned to SV as specified in this warranty.

THIS LIMITED WARRANTY, AND ANY IMPLIED WARRANTIES THAT MAY EXIST UNDER STATE LAW APPLY ONLY TO THE ORIGINAL PURCHASER AND LASTS ONLY AS LONG AS THE PURCHASER OWNS THE PRODUCT.

Return requirements:

Proof of purchase acceptable to SV must accompany any return.
A return Authorization must be obtained from SV in advance of return. 
E-mail Stellarvue at  mail@stellarvue.com or call (530) 823-7796 to receive the authorization & packing instructions.
The authorization code must be written on the outside of the container.
All returns must be accompanied by a written note stating the model number of the product,  authorization code, name, address, e-mail address and daytime telephone number of the owner, and an explanation of the problem.  Replaced parts shall become the property of SV.
The customer shall be responsible for all costs of transportation and insurance, both to and from SV.
SV Requirements
SV shall use reasonable efforts to repair or replace any product covered by this limited warranty within thirty days of acceptance. If repair will take longer, SV shall notify the customer. 
SV may replace any product that has been discontinued with a new product of comparable value and function.

Products that have been damaged, dropped, disassembled, abused, misused, mishandled, subjected to temperature or weather extremes, subjected to unusual wear or modified in any way will not be covered by this warranty. In these instances, this warranty shall be null and void.

THESE WARRANTIES REPLACE ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SV MAKES NO EXPRESS WARRANTIES BEYOND THOSE STATED HERE AND DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. THE SOLE OBLIGATION OF SV UNDER THIS LIMITED WARRANTY SHALL BE TO REPAIR OR REPLACE THE COVERED PRODUCT, IN ACCORDANCE WITH THE TERMS SET FORTH HEREIN.  SV DISCLAIMS ANY LOST PROFITS, GENERAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHICH MAY RESULT FROM BREACH OF ANY WARRANTY, OR ARISING OUT OF THE USE OR INABILITY TO USE ANY SV PRODUCT FOR ANY PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

WARNING: Looking at the sun can cause serious eye injury and blindness.  NEVER POINT A TELESCOPE AT OR NEAR THE SUN.  VIEWING THE SUN WITHOUT A PROPER SOLAR FILTER MAY RESULT IN BLINDNESS, AS WELL AS DAMAGE TO THE INSTRUMENT.  NEVER ALLOW CHILDREN TO USE BINOCULARS OR TELESCOPES DURING THE DAYLIGHT HOURS, UNLESS THEY ARE SUPERVISED BY AN ADULT WHO UNDERSTANDS THE DANGER OF POINTING ANY OPTICAL INSTRUMENT IN THE GENERAL DIRECTION OF THE SUN.
 

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Stellarvue® designs and handcrafts the finest refractor telescopes and provides programs and experiences to foster a greater appreciation of our natural world and to encourage individual exploration of the universe.

All specifications and prices are subject to change without notice. Designs and materials are often modified to improve them. All copy and photographs are copyright 2013 and may not be used without permission.

Stellarvue trademarks and service marks, logos, product and service names are trademarks of Stellarvue (the "Stellarvue Marks"). Without Stellarvue's prior permission, these marks may not be displayed or used in any manner. Some products may be patent pending and we consider all of our designs proprietary. Stellarvue will take necessary action against any dealer in the USA carrying imitations of our proprietary products. Dealers are warned to check with us first before purchasing similar products as there may be illicit copies of products we specifically designed. Such products may only be sold by authorized Stellarvue dealers. Contact mail@stellarvue.com or call (530) 823-7796 for more information